The Problem
Restaurant staff spent significant time answering repetitive phone inquiries about the menu, opening hours, and reservation availability. The owner wanted customers to get instant answers without waiting for a human to pick up.
The Solution
I built a Vapi voice agent with an ElevenLabs voice, deployed on a Cloudflare Pages website. Two n8n workflows handle the backend — one routes order inquiries and logs them to Airtable, another processes reservation requests with date and party size. The agent handles the full conversation and only escalates edge cases.
Screenshots
Vapi agent configuration with ElevenLabs voice and conversation flow
n8n workflow routing voice agent responses to Airtable